Generate a user data report

With the User data report feature you're able to quickly generate a full report on what data you have collected on specific users from forms, in Customers, E-commerce and from Blog comments. 

The User data report searches and displays the following types of data that visitors have submitted on your website:

  • Form data submitted through any of the Form modules, the Mailchimp form module, the Email signup form module, On-Site Engagement types that contain forms, and the User login module.

  • Customer data stored in Customers.

  • Orders placed in E-commerce.

  • Blog comments added to blog posts.  


You generate a user data report either from the individual customer's profile (in the Data collected tab) or by clicking on the User data report menu item and searching for a customer.

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Locating data

Search for specific customer data by inputting either a name or an email address in the search field and hitting Enter.

  Search tip

Searching for an email address usually yields the best results. Users might not always input their names in the same format across your website - for example, they might write "J. Anderson" when submitting a form and "Jimmy Anderson" when placing an order on your online shop - but their email address is consistent.

Access a full overview of the data by clicking on the specific customer.

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On the customer data overview page you can view all the data you have collected on the selected customer, broken down by data type. You can expand the various data types to view individual pieces of submitted data.

 

Downloading a user data report

You can download a report in PDF format with all the data on a specific customer or parts of it. Tick the categories of data you'd like to download and click the Download report button.

The report lists all the pieces of data collected on the specific customer. You can see the type of information submitted, the actual content inputted by the customer, a timestamp indicating when the information was submitted, and whether the field was required (mandatory) or not.

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Deleting user data

If a customer requests his or her data to be deleted, you're able to do so from within the Customers and Blog features.

  • Form data can be deleted in Customers -> Forms. Read more here.
  • Customer data can be deleted from the Customers overview.
  • Blog comment data can be deleted in Blog -> Comments. Read more here.
  • E-commerce order data cannot be deleted as it contains necessary information concerning financial transactions.
 
 
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